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This Privacy Policy explains how Prime Coil & Condensers Pvt. Ltd. (“Prime”, “we”, “us” or “our”) collects, uses, shares and protects information when you visit www.primecoilcondensers.com or otherwise engage with us. By using our website or submitting an enquiry, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly and information gathered automatically when you use our website.
1.1 Information you provide
- Name, company, email, phone and region submitted through our enquiry, quote or partner forms.
- The content of your message and any details about your project or requirement.
- Any correspondence you send us by email or phone.
1.2 Information collected automatically
- Basic technical data such as IP address, browser type and device information.
- Usage data such as pages visited and time spent, via cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and prepare quotations.
- Design, supply and support refrigeration systems you request.
- Manage partner applications and relationships.
- Improve our website, products and services.
- Send relevant updates where you have consented, and meet legal obligations.
3. Legal Basis & Consent
We process personal data on the basis of your consent (given when you submit a form), to perform a contract or take steps at your request, to comply with legal obligations, and for our legitimate business interests. You may withdraw consent at any time by contacting us.
4. How We Share Information
We do not sell your personal data. We may share it only with:
- Trusted service providers who help us operate our business (e.g. IT, logistics), under confidentiality obligations.
- Professional advisers, or authorities where required by law.
- Partners strictly as needed to fulfil a project you have requested.
5. Cookies & Tracking
Our website may use cookies and similar technologies to keep the site functional and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain business records, and to comply with legal, tax and accounting requirements.
7. Data Security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, or restrict/object to processing.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact our Grievance Officer using the details below.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites; please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by the ‘last updated’ date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact & Grievance Officer
For questions about this policy, or to exercise your rights or raise a complaint about how your data is handled, contact our Grievance Officer (as required under India’s data-protection rules):
